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White Papers

Modeling Framework (Cimosa) -White Paper Since its market release in late 1994, the FirtstSTEP toolset developed by Interfacing Technologies of Montreal, Canada has been proven to be one of the most practical solutions for business process management. FirstSTEP methodology is an independent enterprise modeling and simulation application with a concept and approach compatible to the CIMOSA framework. Most notably is the user front-end simplicity that has enabled its acceptance by the typical business manager and has been adopted by industry leaders from such diversified sectors as manufacturing, finance, telecom, healthcare, public, and others.

Creating a Process Organization - White Paper The competitive global market climate of the new millennium has raised awareness of business processes as the most important management paradigm. The idea of the process organization is gaining strong momentum; the process ‘option’ is now becoming a mandatory requirement. The integration of the Process Framework into the management structure introduces clear focus on consistent and collaborative ways to achieve results that directly impact the bottom line; hence, delighted customers and stakeholders. This paper addresses the definition of the Enterprise Process Framework, the process of creating it and the benefits it can generate.

Business Process (Quiet) Revolution; Transformation to a Process Organization The competitive global market climate of the new millennium has raised awareness of business processes as the most important management paradigm. The idea of the process organization is gaining strong momentum; the process ‘option’ is now becoming a mandatory requirement. The integration of the Process Framework into the management structure introduces clear focus on consistent and collaborative ways to achieve results that directly impact the bottom line; hence, delighted customers and stakeholders.

Case Studies

BPM helps Equifax Aligns its Global Operations Equifax uses information and enabling technologies to provide customers with a variety of data and analytic solutions. Storage, access, security and maintenance of this information are managed by a sophisticated technical infrastructure. To provide performance levels that meet customer expectations as well as specific customer service agreements, Equifax leverages industry best practice frameworks to design, develop, deploy, monitor and measure IT Service Management processes. In order to assure this service delivery, Equifax embarked on an ITIL compliance initiative with the help of the EPC.

America Online, Inc., Financial Services IT initiatives are often considered separately from the business processes they support. This case study shows how America Online, Inc., the world leader content provider for the Internet, employed business process management (BPM) principles to justify an electronic funds transfer (EFT) project initiative for handling employee expenses and vendor invoices.

Unisys Unisys is a worldwide information technology services and solutions company with a client base spread over 100 countries. The company offers a rich portfolio of business solutions led by its expertise in systems integration, outsourcing, infrastructure services, server technology and consulting.

Bombardier Aerospace, Program & Customer Support Bombardier Aerospace has been experiencing, and continues to anticipate, a sharp increase in sales, leading to a significant increase in the workload of its Customer Support organization. At the same time, management is actively seeking business opportunities to expand the range of value-added services delivered to the clientele.

Exelon Exelon Corporation is one of the leading providers of energy services in the United States. It has a customer base of approximately 5 million, and is the largest nuclear operator in the United States with more than 16,500 megawatts of nuclear capacity.

Business Process Management Resources