White Paper

Business Process (Quiet) Revolution; Transformation to a Process Organization

The competitive global market climate of the new millennium has raised awareness of business processes as the most important management paradigm. The idea of the process organization is gaining strong momentum; the process 'option' is now becoming a mandatory requirement. The integration of the Process Framework into the management structure introduces clear focus on consistent and collaborative ways to achieve results that directly impact the bottom line; hence, delighted customers and stakeholders.

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FirstSTEP Process Modeler – a CIMOSA Compliant Modeling Tool

Being a methodology independent enterprise modeling and simulation application, FirstSTEP has been adopted by industry leaders from such diversified sectors as manufacturing, finance, telecom, healthcare, public, and others. Its concept and approach are compatible to the CIMOSA framework. Most notably is the user front-end simplicity that has enabled its acceptance by the typical business manager who is not usually academic in his/her approach. The paper presents the FirstSTEP tool suite, its concept and approach and demonstrates its capabilities using an application with a most recent FirstSTEP user – America Online, Inc.

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