BPM Case study-SFPUC
The San Francisco Public Utilities Commission (SFPUC) implemented a business process management and workflow solution to drive change efforts across its organizations.
BPM Case Study - GCC
E-commerce takes the proper steps to move towards a Service Oriented Architecture (SOA) to maximize the flexibility of their IT structure.
BPM Case Study - Telcom
A world leader in communications strives to streamline their customer billing system.
BPM Case Story - Stuart Wright
Process Management Maintains Clear Workflows for Knowledge Sharing in Oil & Gas Well Engineering Industry
BPM Case Story - Equifax
BPM helps Equifax align its global operations...
BPM Case Story - Clear Channel Communications
Business Process Management (BPM) and Service Oriented Architecture (SOA) enables mega media transaction...
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Interfacing on the news (Spanish)
La Prensa Libre newspaper in Costa Rica recently issued a story about the 2010 Information and Communication Technology mission held in San José (Costa Rica) in which Interfacing Technologies participated. Read more (Spanish)
Interfacing Joins the Canadian Trade Mission to Dominican Republic and Costa Rica as BPM & GRC gain momentum in Latin America
Interfacing Technologies will participate in Canadian trade mission to respond to a growing demand in Latin America for BPM and GRC solutions
San Francisco Tackles Baby Boomer Retirement Effect and is Selected as a Finalist for the Global Awards for Excellence in BPM-Workflow
Business process management is key to stay productive while undergoing a generation swap
Interfacing's customer is finalist in 2009 Global Awards for Excellence in BPM and Workflow
Governmental institution is recognized in Global Awards for Excellence in BPM and Workflow.
Interfacing Partners with PRIME PMG to Drive BPM Solutions in Australia
Interfacing and PRIME PMG partnership unites business strategists and technologists together with a shared set of tools to accomplish common goals.
BPM initiatives instill Best-in-Class Performance; report concludes
The Aberdeen Group released a report that concludes that "companies that have developed the organizational maturity and are leveraging the right tools for Business Process Management (BPM) are generating more robust, flexible, and agile business processes."
How Is ITIL Organized?
ITIL is organized into five core publications, that revolve around the service lifecycle. These provide best practice guidance for an integrated approach to IT service management.
The Entire ITILv3 Library
The five ITIL volumes can be purchased individually or together within a discountedpackage.Click here to order
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The Official Introduction to the ITIL Service Lifecycle
This official introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
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The ITIL Service Strategy Book
Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome.
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The ITIL Service Design BookService Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing.Click here to order
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The ITIL Service Transition Book Service Transition is the third volume in the IT Infrastructure Library. It describes the long term change and release management concepts and practices, offering guidance on transition into a business environment. Click here to order
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The ITIL Service Operation Book
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The ITIL Continual Service Improvement Book
Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.
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Learn or request more info about Interfacing’s ITIL process framework library and ITIL software.
