The Official Introduction to the ITIL Service Lifecycle
This official introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. Click here to order

How Is ITIL Organized?

ITIL is organized into five core publications, that revolve around the service lifecycle. These provide best practice guidance for an integrated approach to IT service management.

The ITIL Service Strategy Book
Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome. Click here to order

The Entire ITILv3 Library 

The five ITIL volumes can be purchased individually or together within a discounted
package.Click here to order 

Learn or request more info about Interfacing’s ITIL process framework library and ITIL software.

The ITIL Continual Service Improvement Book
Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario. Click here to order