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BPM Case Story - Stuart Wright

Process Management Maintains Clear Workflows for Knowledge Sharing in Oil & Gas Well Engineering Industry

BPM Case Story - Equifax

BPM helps Equifax align its global operations...

BPM Case Story - Clear Channel Communications

Business Process Management (BPM) and Service Oriented Architecture (SOA) enables mega media transaction...

ITIL

A Winning IT Infrastructure

What's new in ITIL v3?

With increasing dependence on IT departments to provide effective support for business processes, the storage, access, security and maintenance of information must be managed by a sophisticated technical infrastructure. To provide the quality of service expected by customers, controls must be placed in order to design, deploy, and monitor IT services. 

 
How BPM Can Help: Business Process Management (BPM) solutions provide the language and processes required to coordinate all of your IT department’s mandates and initiatives, which allow you to improve the department’s service and end-user productivity and satisfaction, as well as knowledge management and cost-savings throughout the company.

The Interfacing Technologies Advantage: Our BPM software product offering includes the IT Infrastructure Library (ITIL), a framework and guide for offering best-in-class IT services, as well as the training and support required to make it work for your organization.

IT’s role in your organization’s success

In today’s business world, performance is everything. That’s why companies are increasingly dependent on IT in order to satisfy their corporate aims and objectives. Top of the line IT services allow all departments to function in a better, more efficient capacity.

With the need for more sophisticated IT solutions greater than ever before, IT departments require their own set of process standards so as to be able to anticipate and react to potential problems and ongoing changes. The ideal IT solution must:

  • increase data and communications integrity,
  • improve electronic records retention policies,
  • provide for more rigorous and controlled process/work flows.

    What is the IT Infrastructure Library (ITIL)?

    ITIL is made up of a series of books that provide guidance on how to offer quality IT services and the facilities and accommodations that are required to do so.

    The complete ITIL package provides:

  • a cohesive set of best practices,
  • a comprehensive qualifications scheme,
  • accredited training.

  • ITIL v3

    The newly released ITIL v3 updates the existing ITIL v2 volumes to include deeper service management guidelines that will bring greater flexibility and efficiency to an existing IT framwork. ITIL v3 is an exciting new development in the IT world and promises to help your buisness operate in concordance with IT more efficiently. As the ISO 200000 standards become more important, ITIL v3 will show it's true value in bringing efficiency and complinance to your workplace.

    The ITIL v3 core volumes are:

  • Service strategy
  • Service design
  • Service operation
  • Continual service improvement

    Interfacing Technologies’ ITIL Process templates provide guidance in the following areas:

  • Service support – ensures your end-users have access to the services required to do their jobs.
  • Change management
  • Configuration management
  • Incident management
  • Problem management
  • Release management
  • Service delivery – an outline of the services required from the provider to support the business users.
  • Service level management
  • Financial management
  • Capacity management
  • IT service continuity
  • Availability management
  • Security management– identifies for the it security officer the level of security necessary for the provision of the total service to the organization.
  • Business perspective – helps business managers understand the it service offering.

    The ITIL advantage

    With its systematic, proven approach to the management of IT service, ITIL’s guidance can allow you to:

  • reduce you costs,
  • streamline your IT processes,
  • improve your IT department’s services,
  • improve the productivity of the end-users of these services,
  • improve customer satisfaction of the end-users,
  • improve knowledge-management at a company-wide level.

    Implementing the ITIL framework is easy with Interfacing Technologies

    On its own, the ITIL framework is detailed enough for the meanings of all terms to be clear; however, the application of its guidelines can be confusing without help.

    With Interfacing and as your partner in implementing the ITIL framework, our process clarity can help fill in the gaps and make it easy for you to reap the benefits of the guidelines. We provide the ITIL Process Templates that tie all ITIL requirements together.

    Our expertise is behind your success.

    Built into our comprehensive Enterprise Process Center™ BPM package for superior ease of use, the ITIL framework gives you the power and confidence to meet your IT department’s business objectives and improve your bottom line at a corporate level.

    You can rely on the fact that:

  • ITIL will continue as a single, consistent standard worldwide,
  • ITIL is clearly distinguished from unofficial, unapproved course providers,
  • ITIL is in accordance with international best practices, endorsed at the highest level by the G8 Summit at Gleneagles in July 2005.

    For more information the APQC framework, our Enterprise Process Centre™ (EPC) BPM software product, or if you have any questions, please call us at 1-800-561-5005 or send an e-mail to sales@interfacing.com.

    Download PDF on ITIL

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