The APQC Process Classification Frameworksm

How to Solve the Best Practices Puzzle


APQC-logoRaise the Process Standards: With hundreds of individual process maps stored in various programs, it's difficult for your organization to see how everything fits together so as to apply a best practices framework that improves on the big picture.

How BPM Can Help:
The right business process management software makes it easy to gain an overall understanding of your organization's processes, so that improvements can be made that do not negatively impact any individual areas of business.

The Interfacing Technologies Advantage:
Our Enterprise Process Centre™ (EPC) BPM software product has the APQC best practices framework built-in, offering the simplest, fastest, most effective way to align, review and improve your processes according to best practices.

What is
the APQC Process Classification FrameworkSM (PCF) ?

The PCF was developed by non-profit APQC, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise level categories, including process groups and over 1,000 processes and associated activities. To download the full PCF or industry-specific versions of the PCF as well as associated measures and benchmarking, visit

Implementing APQC's PCF within your own organization can help you to

  • identify and implement best practices,
  • discover effective methods of improvement,
  • obtain measurable results.

Why implementation of best practices is tricky

Implementing a best practices frame work across your organization requires a taking top-down approach – something which isn't always easy to do when every department has its own process maps stored in various programs (like Visio, Word or Excel). Understanding the big picture can feel like trying to fit together a jigsaw puzzle.

Institutionalizing a best practices framework is made easier when your daily processes are managed through a single database. The right business process management (BPM) software is the key to successfully implementing APQC's PCF.

EPC Software: A Comprehensive Approach to Best Practices

Enterprise Process CenterInterfacing Technologies' Enterprise Process Center™ (EPC) software is a Business Process Management (BPM) solution that provides the APQC framework's set of process best practices' built in!

Applying APQC through the EPC software allows you to put the pieces of your organization's departmental processes together and gain an understanding of the big picture. That way you can make improvements that do not conflict with any particular department or business function.

Furthermore, the ability to manage your organization's activities at a comprehensive level moves you towards a more efficient, "process" way of thinking. And not only is the APQC framework built into the EPC software package, but it adapts and customizes itself to your particular business needs and circumstances.

With the EPC software's systematic approach to the management of all your organization's processes, you can:

  • ensure that best practices are executed and better manage risk
  • improve the overall operational efficiency of your organization.

The EPC software is simple, straightforward and easy to use. Even the most complex processes are streamlined and can be understood at a glance – saving you valuable time and giving you the ability to stay on top of process performance.

For more information the APQC Process Classification Framework, our Enterprise Process Centre™ (EPC) BPM software product, or if you have any questions, please call us at 1-800-561-5005 or send an e-mail to

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