Best-Practice Implementation

Service Description

The Best-Practice Implementations service supports your company by providing your team with the knowledge and experience required to implement process standards such as ITIL, SCOR, and the APQC Process Classification FrameworkSM.

  • ITIL: ITIL is the most widely accepted approach to IT service management in the world. It consists of a series of best practices on the provision of quality IT services and on the accommodation and environmental facilities needed to support IT.
  • SCOR: SCOR links the supply chain to business processes, presenting a simple and powerful process view to the best methods in supply chain management. SCOR allows you to streamline your supply, inventory, and shipping processes, including return, payment and invoicing.
  • APQC's PCF: The PCF was developed by non-profit APQC, a global resource for benchmarking and best practices, and its member companies as an open standard to facilitate improvement through process management and benchmarking, regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise level categories, including process groups and over 1,000 processes and associated activities. To download the full PCF or industry-specific versions of the PCF as well as associated measures and benchmarking, visit www.apqc.org/pcf. 

Service Value

Best-practice implementations are valuable to modern business because they provide a standardized and measurable framework for process design, implementation and assessment. Let our consultants use their thorough knowledge of these solutions to quickly bring your company into alignment. Our team will help you avoid costly mistakes and delays, allowing you to reap the benefits of these standard processes with a minimum of risk.

Service Components

The Best-Practice Implementation service consists of the following components:
  • Process analysis and documentation
  • Gap analysis
  • Process re-engineering implementation
  • Change Management process
  • Process and company level reviews

Service Deliverables

At the conclusion of each occurrence of the Best-practice Implementation, ITC will create and present an implementation report which details:
  • Implementation scope roadmap
  • Implementation benchmark assessment
  • Deployment effectiveness report
  • Recommendations, concerns and risks

Typical Service Duration

A process best-practice implementation service requires an individual approach, based on the specific needs of your company. Interfacing will tailor your project to match these specific needs and budget.

 ©1992-2008 APQC. ALL RIGHTS RESERVED. www.apqc.org/pcf The Process Classification FrameworkSM (PCF) name and content is the intellectual property and trademark of APQC.