Process/IT Governance

Service Description

By purchasing our process/IT governance service, your company gains access to knowledge and techniques that will enable you to standardize company processes and their related rules, master data, services, and controls. Furthermore we will set up the framework that will allow you to ensure that your standardized processes are properly controlled and adhered to.

Service Value

Modern business relies heavily on IT infrastructure in order to execute daily work. With the Process/IT governance service package, your IT framework can be used to the highest level of efficiency. Overburdened systems will be relieved, and unused applications will become part of the process workflow to maximize the total output of your systems. We will help you increase the overall agility of your company by streamlining the touch points between processes and systems. Furthermore, after the initial evaluation and optimization phase, your company can opt to upgrade certain key systems at the recommendation of our consultants.

Service Components

The Process/IT governance service consists of the following components:

• ITIL scope analysis
• Target process benchmarking
• IT assets and resources review
• Implementation planning and execution

Service Deliverables

At the conclusion of each consulting session, ITC will create and present an implementation report which details:

• Process and lifecycle component prioritization
• Process KPI matrix
• Systems touch point analysis
• Process rollout roadmap
• Recommendations, concerns and risks

Typical Service Duration

The Process/IT Governance service can normally be completed during first six to 12 months via one-day monthly visits. Smaller scope audits may take as little as 4 business days total, where larger scope assessments can take up to 15 business days total. ITC will tailor the framework audit service to your specific organization and budget.