Process Lifecycle Management

Service Description

Our Process Lifecycle Management service seeks to support your companies’ process management initiative from process design and discovery, to implementation, monitoring, and improvement. Our consultants will help you set up a BPM center of excellence and provide you with the knowledge necessary to manage change throughout the lifecycle of your processes.

Service Value

Process lifecycle management is about the total maintenance of your business processes. Our team will work on a recurring basis to monitor and improve the processes that have been implemented at your company, ensuring that the gap between process design and process reality is nonexistent. We will install the necessary controls and benchmarks in order to evaluate process performance, and make periodic adjustments to your processes in order to ensure the highest level of efficiency and performance in your company.

Service Components

The Process Lifecycle Management service consists of the following components:

• As-is analysis
• Segregation of duties analysis
• Key performance indicator (KPI’s) review
• Process improvement analysis

Service Deliverables

At the conclusion of each consulting session, ITC will create and present an implementation report which details:

• Process ownership matrix analysis
• Systems and resources sustainability evaluation
• Activity-based cost report
• Benchmarking and scorecarding
• Process improvement roadmap
• Recommendations, concerns and risks

Typical Service Duration

A process lifecycle management service requires an individual approach, based on the specific needs of your company. Interfacing will tailor your project to match these specific needs and budget.