Process Management

Government Process Management and Military Process Management

Government agencies face many of the same challenges as modern business – how to increase collaboration, improve efficiency, and ensure operational security. With the added pressure of public responsibility, business concepts such as efficiency and adaptability become social imperatives. Process must be visible to audit, and perform up to the highest standards. Business process management provides the value of fully integrating disparate administrative fields and uniting goals towards a common good.

Interfacing has worked closely with regional and national government bodies. By using our products, your government body gains the accountability and consistency that the public demands.

• Ensure transparency – Know where resources are being used and maintain efficient work habits by planning well in advance.
• Create portable Process Manuals – Our products have the ability to generate a complete output of your processes and all of the related information that is ready for print. This makes for an excellent collaborative tool, and allows your agents to share information more widely.
• Model Business Rules – Our approach to Business Process Management allows your company to easily implement business rules that can be reused and easily updated along the length of your processes.
• Implement standard methodologies – avoid the need for continual trial and error in improving your agency’s operational efficiency; get a head start by taking advantage of industry standards.
• Encourage collaboration – by uniting goals and creating a common framework for your agents, they will be able to cooperate at a previously unattained level.
• Utilize resources – Business process management will expose unused resources and allow you to take better advantage of them along the length of the process.

Recent Government Process Management Success Story

RAAF – Royal Australian Air Force

Challenges

• Obtain ISO 9001 Certification.
• Transition process documentation from Word and Excel documents to the Enterprise Process Center
• Enable greater ease of use to help encourage better maintenance of documented processes.
• Increase overall process clarity for the benefit of internal auditors.

Results

• Obtained ISO 9001 Certification.
• No corrective actions were assigned by external auditors.

“The EPC allowed our people to show their processes in an easy to understand format.”
“It fit- perfectly with the ISO process approach.”
“Auditors understood the method very easily.”
                            Warren Harrison, Business Improvement Manager
                            Royal Australian Air Force