Port Operations Management

Port Operations Management with BPM Software

With over 90% of world trade channeled through ports, efficient and effective port operations management is a critical requirement to maintain strong customer relations and port reputation. Airports and seaports around the world face many modern operational challenges and to ensure the highest level of service, ports require intensive port operational planning and set procedures. Legislative and corporate regulation, port security, and logistics are only a few of the challenges that must be addressed on a daily basis. In addition, ports require intricate risk management functions to ensure that accidents are avoided, and if they do happen, the proper response is available.


Port operations involve a complex system of interrelationships. Companies compete for business while sharing space and various technologies. As a result of this, different IT systems must be able to communicate and exchange information without losing data. In order to achieve this operational efficiency, many port authorities around the world use Business Process Management software. By mapping, managing, and executing processes using Interfacing’s Enterprise Process Center®, port authorities are better able to handle today’s challenges.


Mapping port operations leads to a greater understanding of how traffic is handled and resources are used. Often, Port Authority Operators believe they have a full understanding of port processes because of their years of experience. In reality, the heightened level of understanding that is achieved through process discovery allows managers to make better use of existing resources and expand operations with a low level of risk.


Maximize Port Operational Efficiency with The Enterprise Process Center

With the Enterprise Process Center, port authorities can map, model and execute processes and procedures, with enterprise wide access through a central repository. Existing management systems can be integrated with ease. EPC’s Business Rules module standardizes and enforces company policy, removing any uncertainty in an environment where breaking rules can have dire consequences. The Risk Management module allows users to calculate the impact and probability of any risk, and set controls on each activity to ensure that those risks are mitigated. EPC can be used to create and simplify complex standard operating procedures for all aspects of operations. EPC’s workflow engine executes processes taking the manual tasks out of daily activities, thereby reducing corporate expenditure and the probability of human error.


Mapping port operations leads to a greater understanding of how traffic is handled and resources are used. Often, Port Authority Operators believe they have a full understanding of port processes because of their years of experience. In reality, the heightened level of understanding that is achieved through process discovery allows managers to make better use of existing resources and expand operations with a low level of risk.


Our tools will give you the outlook and understanding of your port operations necessary to function efficiently, eliminating the number of overlapping processes across your operations. Cut costs, maximize potential, and clear the way for port development with Interfacing’s Enterprise Process Center.


View a case study on Interfacing’s port management projects:

EFFORTS (Effective Operations in Ports)