Montreal, Canada - June 30, 2005 Interfacing Technologies Corporation announces the release of Enterprise Process Center™ (EPC) version 4.0, which addresses one of the common reasons for Business Process Management (BPM) deployment failure – employee resistance. EPC V4.0 has been designed to target all business levels, from high leveled executives down to floor workers, using a methodology that promotes the desire for users to get involved. With EPC V4.0, employees are actively engaged in the improvement of their processes and procedures; resulting in enterprise wide acceptance and a true BPM culture.


With version 4.0, we see "a dramatic shift" whereby our employees are wanting to use the system more and more to document and update their processes; it is truly a user-driven management tool that bridges the gap between people and processes, as well as across departments within in our enterprise," said Tom Gilbert, Exelon, Director of Strategic Performance, Exelon Generation, LLC -- Power Team . the leading North American Wholesale Energy Marketer.

Interfacing's FirstSTEP™ methodology not only standardizes processes, but is also easy to learn, reducing general anxiety, one of the main causes of employee resistance. With reduced intimidation, the learning curve is shortened and the flow of operations is made simpler. To further engage users in the execution of BPM initiatives, the EPC promotes a collaborative culture around a process via a number of facilities: A global view of processes allows users to see who is responsible for each activity within a process. Discussion forums promote user involvement regarding issues such as process improvements, change, approvals, issues and corrective actions. Finally, automatic e-mail notifications inform users about changes made to processes, documents and other areas of interest, keeping them current in real-time. These features reduce employee resistance and quicken the role-out of business process initiatives.

In order to achieve increased performance and sufficient compliance across the various levels of an organization, you need to ensure high employee acceptance level of your BPM solution" said Meir Levi, President and CEO of Interfacing. "… The new EPC release is designed to bridge top management, business process analysts and employees alike, so as to remove resistance and make EPC the day-to-day operations manager".

Interfacing award winning methodology is intuitive, easy to use and straight forward. It is designed for rapid information capturing and best practice sharing; which in turn, improves core operational knowledge. It also provides full support to the business people who are behind the dynamic processes; empowering them to manage their processes for compliance and efficiency.

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