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Literature

Government Process Management

Government agencies have now realized the value of BPM and are beginning to apply it to their own operations as Government Process Management (GPM).

Process-Oriented Business Intelligence

Business Intelligence (BI) isn’t just about results – it’s about results that make sense.

BPM Case Study - GCC

E-commerce takes the proper steps to move towards a Service Oriented Architecture (SOA) to maximize the flexibility of their IT structure.

BPM Case Study - Telcom

A world leader in communications strives to streamline their customer billing system.

BPM Case Story - Stuart Wright

Process Management Maintains Clear Workflows for Knowledge Sharing in Oil & Gas Well Engineering Industry

BPM Case Story - Equifax

BPM helps Equifax align its global operations...

Interfacing wins Bid with the Quebec Pension Agency for BPM transformation

Category: Announcements

Montreal, April 2008

Interfacing Technologies Corporation has been selected to provide the Régie des Rentes du Québec (RRQ) with the tools necessary for their drive towards Business Process Management (BPM) excellence. The goal of this project is to document the processes involved in pension systems that span private, public, and corporate systems for total process improvement.

The RRQ manages the sensitive financial information for the pensions of 5 million clients, supported by 1000 staff members in 7 service locations around the province of Québec. Guided by Interfacing’s consulting team, the RRQ will make use of the Enterprise Process Center (EPC) to model their complex internal processes and database structures.

After conducting a pilot BPM project using MS Visio flowcharts, the RRQ realized that their process maps were becoming too complex and interconnected to be managed with this tool. Their search for a more suitable platform became a rigorous selection process that ultimately led them to the EPC. They chose the EPC because of its hierarchy-based process repository that allowed them to link and navigate processes with ease. The final deal structure also includes training and consulting services from the Interfacing professional services team to enable a quick transition to using the EPC process modeling platform and the development of a deep understanding of overall process improvement.