What is ISO ?

ISO Definition


ISO Standards are documents which provides guidelines, requirements and specifications to ensure products, processes and services fit their purpose.
ISO 9000/9001 - ISO 9000/9001 is rapidly becoming the most important international standard because it ensures quality, saves money and helps your company satisfy client expectations. ISO 9000 provides a quality management system for improving and controlling the quality of your products and services. It also reduces the costs associated with inferior quality management processes, making your organization more competitive.

ISO 14000 - Environmental Management ISO 14000 ensures that a company minimizes the effect its activities have on the environment by implementing specific controls at the process level. ISO 14000 enables companies to reduce the penalties and fines conferred when environmental laws are breached. Furthermore, the adoption of ISO 14000 reduces waste, cutting down overhead, and ensuring the efficient use of materials.

ISO 20000
- Technology Management ISO 20000 is an IT governance initiative intended to standardize IT policy by adopting standard best-practice processes in IT service. IS0 20000 is quickly becoming integral to modern business, as IT and business become more and more reliant on each other. By attaining compliance under ISO 20000, your company can increase efficiency in its delivery of IT services by providing a solid technology framework.

Economic uncertainty has forced companies to find ways to become more efficient in order to maintainprofitability and be globally competitive. Formal performance improvement programs like ISO 9000 help to improve quality and operational efficiency, granting your company a competitive edge


Driving ISO initiatives with Business Process Management (BPM) creates far-reaching value for your organization, going beyond the ISO audit certification. While ISO standards are extremely useful to organizations, some of the standards lack a comprehensive outlook of the needs of modern businesses. Beyond a standard designed to facilitate international trade, ISO certification provides value in the form of marketing appeal and by fulfilling customer requirements. In order to achieve optimal business practices that will maximize your ROI, industry best practices provide ISO’s missing components. With BPM you will meet ISO requirements faster while engaging your employees and creating consistency and transparency across your organization. The Enterprise Process Center® (EPC) allows users to manage the continuous improvement of your processes and policies. By leveraging industry best practice frameworks such as the Supply Chain Operational Reference (SCOR) and the Informational Technology Infrastructure Library (ITIL), your organization can easily achieve ISO compliance and produce comprehensive process optimization.

ISO and the Enterprise Process Center® (EPC)

The EPC is the most user-friendly way to implement a process management system that meets ISO regulations, while providing a full audit trail and robust reporting features. Out of the box best practice frameworks allow you to easily and effectively model your business processes based on proven standards. The EPC ensures transparency for audits and accreditation, complements your other organizational goals and initiatives, and allows you to adapt your processes for the future. In addition, EPC’s process management capabilities allow you to constantly maintain your ISO certification. Often companies gain ISO certification but future audits reveal that the requirements have not been upheld. Easily maintain your ISO certification and take the headache out of ISO audits with the Enterprise Process Center. Our software allows you to:

  • Document processes to meet ISO regulations.
  • Manage controls and standards.
  • Improve operational efficiency.
  • Engage your employees in process lifecycle.
  • Increase ownership and transparency.


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