What is Business Process Management (BPM)?

Business Process Management (BPM) is a discipline and software approach used to model, analyze, optimize, and govern business processes across an organization. BPM connects people, systems, data, and controls to ensure processes are efficient, repeatable, and support compliance requirements.

How does BPM software support compliance and governance?

BPM software supports compliance and governance by linking regulations, policies, risks, and controls directly to business processes. This structure enables traceability, accountability, and audit readiness across regulated environments.

What is the difference between BPM and workflow automation?

BPM focuses on end-to-end process governance, visibility, and continuous optimization, while workflow automation typically automates individual tasks or activities. BPM provides context and control across the full process lifecycle.

Is BPM enough on its own for regulated industries?

BPM alone is often not sufficient for regulated industries. Organizations typically integrate BPM with quality management, risk management, audit management, and document control within an Integrated Management System (IMS).

How does AI enhance Business Process Management?

AI enhances Business Process Management by automatically discovering processes, identifying inefficiencies, predicting risks, and analyzing the impact of change. AI-driven BPM supports faster insights and continuous improvement at scale.

How does BPM fit into an Integrated Management System (IMS)?

Within an Integrated Management System, BPM acts as the backbone that connects quality, risk, compliance, audit, and performance management to real operational processes, creating a single source of truth.

Transform Your Workflow with Business Process Management

Business Process Management

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AI-Powered Business Process Management Software for Global Enterprises

Business Process Management (BPM) is the practice of designing, governing, and continuously improving how work gets done across an organization.

With Interfacing, BPM goes beyond static process documentation. It connects processes directly to systems, roles, risks, controls, policies, and performance indicators, creating a governed, auditable, and continuously improving operating model.

Master Your Processes, Empower Your Business

In today’s regulated business environment, efficiency alone is not enough. Organizations must ensure their processes are clearly defined, consistently executed, and aligned with regulatory, quality, and governance requirements. Interfacing’s AI-powered Business Process Management software enables organizations across North America, Europe, and the Middle East to streamline operations while maintaining full process traceability and compliance.

Our BPM suite supports compliance-driven industries such as healthcare, life sciences, manufacturing, and financial services by linking processes directly to roles, systems, controls, risks, and regulatory requirements. This structure supports alignment with standards such as ISO, GxP, and financial regulatory frameworks, while enabling audit readiness and controlled change.

Powered by advanced AI, Interfacing enhances process discovery, analysis, and optimization through capabilities such as AI-driven process mining, impact simulation, and governance enforcement. The result is a governed, continuously improving process environment that supports both operational excellence and regulatory confidence.

Explore how Interfacing helps organizations strengthen governance, simplify compliance, and drive sustainable process improvement.

Why BPM matters

Business Process Management enables organizations to move from fragmented workflows to a standardized, transparent, and governed way of operating.

When processes are clearly defined and digitally connected, organizations gain better visibility into how work is performed, where risks exist, and how changes impact compliance, quality, and performance.

Explore Our

Capabilities & Features

AI Process Parsing, Generation, Analysis & Improvement

Cloud-Based BPM Process Mapping / Modeling

Process
Analysis & Improvement

Process Simulation

AI Process Mining & Predictive Analytics

Enterprise Process Automation

Collaboration & Governance

Process Localization & Synchronization

Impact Assessment & Visualization

Interfacing Enterprise Process Center Tools

AI Process Parsing, Generation, Analysis & Improvement

Imagine effortlessly designing and refining detailed processes and documentation in seconds instead of hours. Interfacing’s AI system revolutionizes process development and documentation, eliminating the manual effort once required to build and enhance complex workflows.

With exceptional speed and accuracy, our AI acts as your dynamic partner, crafting thorough first drafts and optimizing existing documentation with unparalleled efficiency.

Process Mapping / Modeling

At the heart of Enterprise Process Center® lies a centralized repository that effortlessly stores and manages processes and related information in an intuitive, user-friendly environment.

EPC connects all the intricate elements of an enterprise—objectives, processes, procedures, employees, departments, customers, suppliers, systems, policies, documents, rules, risks, controls, capabilities, and performance indicators—bringing them together like puzzle pieces to create a comprehensive, 360-degree blueprint of the organization’s architecture.

Process Analysis & Improvement

EPC streamlines Business Process Analysis (BPA) and Business Process Improvement (BPI), delivering greater value while fostering continuous improvement. It eliminates silos, enabling seamless end-to-end value-stream analysis.

Users can assess costs, durations, and risks across process paths, pinpoint waste from non-value-added tasks, resolve bottlenecks, and generate actionable reports with ease. Its comprehensive, 360-degree approach fosters collaboration across departments, aligning teams toward shared goals instead of competing priorities.

By supporting methodologies like Lean, Six Sigma, and ISO, the platform ensures higher success rates and embeds a culture of continuous improvement for lasting organizational transformation.

Process Simulation

Business Process Simulation allows organizations to design or redesign processes and analyze their efficiency before implementation, avoiding disruptions to daily operations. By simulating real-world scenarios, businesses can assess the potential impact of changes, fostering continuous improvement and informed decision-making.

This approach builds on an Agile foundation, providing the insights and adaptability needed to evolve processes into an optimized “to-be” state that conserves resources and reduces costs.

Task notification via SMS, e-mail or In-App to end users
Collect analytical metadata: execution time and waiting time, cost/unit of execution time and cost/unit of waiting time in job lists, etc.
ARPG reports for each task: automatic send report settings and automatic connection to reports on a remote server
Track the actual time each user spends on a task by timesheet subsystem

Process Mining

Harness the power of advanced process mining to turn raw data into actionable insights in just minutes.

Quickly generate detailed visual maps of your processes, enabling you to optimize performance, address deviations, and explore variations with speed and efficiency.

Uncovering the intricacies of your data has never been faster or more straightforward!

Within the Admin Console module of our tools, users have the ability to manage, configure, and transfer the generated processes from a design environment to a production environment rapidly and effortlessly. The powerful Admin Console module was designed to counter the rigidity of other traditional application development models. In this case, you can make changes easily for forms, tasks, processes, and more after the initial development is complete.

Process Automation

The Digital Business Platform is designed to enhance operational efficiency by focusing on processes. It enables process designers to define workflows, execute them through a process engine, and seamlessly map processes and build apps within a centralized system.

Supporting human-based, system-based, and hybrid processes, the platform drives enterprise-wide agility and automation, empowering organizations to adapt and thrive.

Directly through databases such as JDBC, ODBC (MS SQL, MS Access, Oracle DB, Excel, etc.)
.NET assembly
COM Components (Interop)
Web Services

Collaboration & Governance

Collaboration, communication, and process governance are key to success in every phase, from content development to ongoing improvements. Our platform provides a centralized, reusable repository that allows multiple team members to work in parallel without duplicating or overwriting content.

Employees are notified of updates, confirm their understanding of changes, and have a forum to raise issues or improvement requests. The platform ensures accountability with automated controls like review and approval cycles, role-based access, and audit trails that track all modifications from request to implementation.

Raise rules within each step of a process
Raise rules within actions, guards and other rules
Call rules via processes, forms, or events
Change rules at real time
Connect rules, guards, and actions to external resources

Process Localization & Synchronization

Effortlessly adapt processes to meet regional, legal, or cultural requirements while maintaining consistency across your organization.

Our localization feature lets you create tailored versions of global processes, enabling quick adjustments for specific markets without duplicating effort. Localized copies remain connected to the global source, ensuring consistency and easy updates.

With synchronization, changes made at the global level are automatically propagated to local versions. Select the data to sync, apply updates with precision, and maintain control—all with a few clicks.

Streamline global operations with efficient localization and synchronization, reducing effort and ensuring up-to-date processes everywhere.

Directly through databases such as JDBC, ODBC (MS SQL, MS Access, Oracle DB, Excel, etc.)
.NET assembly
COM Components (Interop)
Web Services

Impact Assessment & Visualization

Understand the ripple effects of changes across your organization with powerful Impact Analysis tools. View associations in a dynamic diagram or a detailed list, enabling you to grasp complexities and make smarter decisions.

AI-driven recommendations highlight likely impacts across multiple items, offering confidence-ranked insights to guide your strategy. These tools help optimize activities, support change management planning, and enhance understanding of organizational interconnections—empowering you to drive efficiency and alignment.

Raise rules within each step of a process
Raise rules within actions, guards and other rules
Call rules via processes, forms, or events
Change rules at real time
Connect rules, guards, and actions to external resources

Why Choose Interfacing?

With over two decades of AI, Quality, Process, and Compliance software expertise, Interfacing continues to be a leader in the industry. To-date, it has served over 500+ world-class enterprises and management consulting firms from all industries and sectors. We continue to provide digital, cloud & AI solutions that enable organizations to enhance, control and streamline their processes while easing the burden of regulatory compliance and quality management programs.

To explore further or discuss how Interfacing can assist your organization, please complete the form below.

Documentation: Driving Transformation, Governance and Control

• Gain real-time, comprehensive insights into your operations.
• Improve governance, efficiency, and compliance.
• Ensure seamless alignment with regulatory standards.

eQMS: Automating Quality & Compliance Workflows & Reporting

• Simplify quality management with automated workflows and monitoring.
• Streamline CAPA, supplier audits, training and related workflows.
• Turn documentation into actionable insights for Quality 4.0

Low-Code Rapid Application Development: Accelerating Digital Transformation

• Build custom, scalable applications swiftly
• Reducing development time and cost
• Adapt faster and stay agile in the face of evolving customer and business needs.

AI to Transform your Business!

The AI-powered tools are designed to streamline operations, enhance compliance, and drive sustainable growth. Check out how AI can:
• Respond to employee inquiries
• Transform videos into processes
• Assess regulatory impact & process improvements
• Generate forms, processes, risks, regulations, KPIs & more
• Parse regulatory standards into requirements

Learn more about EPC's AI Use Cases

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Document, analyze, improve, digitize and monitor your business processes, risks, regulatory requirements and performance indicators within Interfacing’s Digital Twin integrated management system the Enterprise Process Center®!