Interfacing

shape-img shape-img

Banking & Capital Markets

Please Select contact form.

Transform complex operations, ensure compliance, and boost customer experience with intelligent process automation tailored for financial institutions.

Governing Business Complexity for Banking Institutions

Learn how Interfacing can help you make your business better.

Banks and financial institutions operate in a high-pressure environment where agility, compliance, and customer trust are critical. Outdated manual processes slow innovation and increase risk exposure.

Interfacing’s Business Process Management (BPM) suite empowers financial institutions to digitize and orchestrate end-to-end workflows, from loan origination and KYC onboarding to internal audits and ESG reporting. Our platform ensures every process is traceable, compliant, and adaptable to regulatory change.

 

What Our Customers Say Matters

Education

Diana R. Associated Teaching Assistant

“Excellent BPM tool and great support. EPC is an excellent tool for creating, executing, and optimizing business processes. The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help desk responds rapidly and gives me the necessary support. ”

Technology

Angelo D. Associate Product Manager

“The Digital Business Transformation Suite provides incredible flexibility and scalability, making it perfect for businesses of all sizes. With its advanced features, I was able to develop a digital strategy that was tailored to my business's unique needs.”

Bayer

Armin F. Senior Project Manager and Management Advisor

“Holistic Approach. In opposite to traditional 'specialized' applications like BPM or Document Management, Interfacing is offering in the EPC platform a holistic QMS approach including Risk Management and KPIs. Proven over many industries (Pharma in my focus). ”

Intrust Bank

Jessica H. Business Analyst - Project Management

“Endlessly Flexible and Functional. As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. It's so powerful. ”

Quebec based company

Guillaume A. Business Analyst

“Good tools, well-suited, and available in French - made right here in Quebec. The solution is available in French, made in Quebec, and includes multilingual content management features. There are also process analysis tools, simulation, and a suite for audit and CAPA management. ”

Saudia Airlines

Ahmad S., Maintenance Engineer

“This tool provides the best of both world, easy to use along with powerful features. It is the only tool that supports content in Arabic, and we were very well supported during our project. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. ”

Orange

Martine P., Operations Manager

“The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and resilient model. Interfacing has been very diligent and reactive in supporting our model. ”

Pepsi-Cola

Control Officer Team, Pepsi-Cola

“Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.”

Price water house Coopers

Alfonso Velázquez Tavira, PWC BAS Manager, PricewaterhouseCoopers

“EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years. We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation. All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.”

Prospera

Michelle B, Technical Writer

“I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. Great support during planning phase and project manager worked with our team during development. Any questions we had during the project were answered promptly and if we have questions now, we reach out to the support team.”

Qnet

Oscar M. Erickson, Information Technology Services Specialist

The best application for management This system is simple and easy to use with unique features that make this application a vital tool for any management of any company, thanks to its integral functions allows to have a complete overview of the performance of each area of ​​the company, has a friendly interface that facilitates its use and adaptability quickly and safely.”

Rema Tip Top

Corey Lynch, Business Improvement & Compliance Manager, Rema Tip Top

“The automated monitoring feature of the SOP module bridges the gap between ongoing process management and procedural associated documents and is a great aid for compliance purposes, which constantly require up to date information.”

Orange

Jean-Luc Heloin, Project Director, Orange Business Services

“EPC was the only tool that answered the project’s needs and requirements. We are rolling out corporate-wide to over 300 modelers & 120K employees!”

Royal Australian Air Force

Warren Harrison, Business Improvement Manager, Royal Australian Air Force

“The EPC allowed our people to show their processes in an easy to understand format. It fits perfectly with the ISO process approach. Auditors understood the method very easily.”

San Francisco Public Utilities Commission

Andrea Pierce, Business Applications, San Francisco Public Utilities Commission

“Enterprise Process Center is easy to use, requiring little or no training for rollout, therefore, lowering resistance especially by our non-tech employees. It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.”

SGI

Laura - Executive Sponsor in Insurance

Excellent tool supported by a great team The tool itself is great – for more robust than what I initially imagined. What I like best is that there is a team at Interfacing that supports us in establishing best practices for using the tool. We are using Interfacing to document the dependencies from an architecture stand point, as well, to do analysis on process models.”

Stuart Wright Pte Ltd.

Colin Stuart, Senior Well Engineer, Stuart Wright Pte Ltd.

“In the midst of working on a project, any of us well engineers may require replacement for a number of reasons. The replacement engineer will be thrown in the middle of a project, and may not be able to understand the project state. However, with the help of the EPC process maps, the replacement will be able to quickly gain a clear understanding of the project. He just has to know where the work left off and look in the EPC to follow-up on the next step. As such, it doesn’t matter who the person is doing the work; as long as the process is mapped out, the skills are there, and any relevant person can follow through on the entire project. We have found the right tool to make our company a leading-edge consulting engineering business; we even incorporated EPC process shapes in our logo.”

Tennant Company

Tennant Company Team

“We are very impressed with EPC’s functionality and ease of use. We look forward rolling this out across our enterprise.”

Unisys

Mike Hutchinson, VP & General Manager of IMS Worldwide, Unisys

“Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing’s FirstSTEP technology as the one most suited to our initial needs. Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.”

'US' Utility Services

US Spokesperson, 'US' Utility Services

“A key component of the initiative, and a primary tool for the CoE and the business, in general, was a powerful technology that allowed us to model in a collaborative environment and easily validates the work with process owners. Using the Interfacing’s Enterprise Process Center® (EPC), we modeled processes from both an enterprise-wide, value stream perspective and from the day-to-day task perspective. This was crucial not only to our analysis but also for showing value, sustaining executive support and for validating our work with process actors and owners.”

Veridata Networks

Roehl G. Fontanilla, Vice President, Veridata Networks

“Business will always look for ways to improve their processes, but the biggest challenge is to know where to start and how! EPC provides the capability to see the relationships among these processes in a holistic perspective; providing a clear view of areas where improvements can deliver efficiency and realize cost savings.”

Alexandru Ioan Cuza University

Laura-Diana Radu, Lecturer Phd

“The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help Desk responds rapidly and gives me the necessary support.”

Azelis

Jeremie Lauzier, ICT Manager

Really good to produce SOP The product is Online, no software to install and it is powerful. We make better SOP, we have better communication of new processes and a better understanding of the processes.”

Bombardier

David Orcutt, VP & General Manager of Programs and Customer Support, Bombardier Aerospace

“We have been working with since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP® to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.”

E&Y Central America Inc.

Pablo Arrieta, Partner Advisory Services, E&Y Central America Inc.

“Even if we are aware of other companies that compete with Interfacing we have partnered with them not only because they provide a very competitive set of solutions but also because of a relationship built on trust, collaboration and values that have been tested in the good times but also in the difficult ones.”

Equifax

Global Technologies Operations Office, Equifax

“EPC is robust, intuitive and highly collaborative. EPC is an integral tool to enable the delivery of our Global Service Management Strategy.”

Exelon Power Team

Blake McLaughlin, Senior Project Manager, Exelon Power Team

“Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performance.”

International Air Transport Association (IATA)

Sara ARROUN, Senior Manager Quality & Process Improvement

“Great Service and strong relationship I like how responsive the team is, how fast in providing solutions, and how friendly and approachable they are. They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features. I always get my questions answered. The Live Chat is a great channel.”

ICF

Allan Bachan, Vice President

“EPC is very flexible; intuitive; and little training is required. I am u sing EPC for several consulting projects: Solution Blueprinting for IT projects; Performance Measurement and Management Projects; Operations improvement projects.”

Microsoft

Hisashi Sato, Senior Product Manager Microsoft

“[Interfacing’s BPMN Modeler] gives business users the ability to create sophisticated business models with the ease-of-use that Visio is famous for. It allowed me to create connections between flowcharts and build a multi-leveled process framework in minutes.”

Moreland City Council

Bernard Hoehmann, Business Solutions Architect

“Professional company and very competitive Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. I strongly recommend that you consider Interfacing when testing the market. We will create a process library of our business. We also need to construct a framework that relates business processes to risks, costs, owners and approvers.”

AI-Driven Banking Process Automation & Regulatory Compliance

Real-Time Process Discovery & Automation

Interfacing’s AI analyzes employee-system interactions and process execution logs to automatically map current-state workflows, revealing how tasks are performed across departments. This enables banks to identify bottlenecks, redundancies, and compliance risks, and then implement automated workflows that enhance accuracy and expedite task completion without relying on IT intervention.

AI-Assisted Regulatory Change Management

When new regulatory obligations like Basel III liquidity coverage ratios or FATCA reporting requirements emerge, AI compares them to your current processes and internal controls. The platform then recommends targeted updates, reducing the burden on compliance teams and accelerating internal alignment. This ensures the timely adoption of evolving financial regulations without costly delays or audit risks.

Contextual Guidance in Digital Workflows

Smart content injection enables frontline staff, whether handling customer onboarding, reporting suspicious transactions, or conducting credit risk reviews, to receive step-by-step guidance within the same interface they already use. This reduces training time, ensures policy adherence, and minimizes the risk of errors due to misunderstood or outdated instructions.

Continuous Compliance Monitoring

AI-enabled dashboards and alerts monitor key compliance controls, deadlines, and process metrics in real time. Any anomaly, such as a delayed KYC verification, missing AML documentation, or control failure, is immediately flagged for corrective action. This allows risk and audit teams to act swiftly and maintain a defensible position during internal or external inspections.

Auto-Generated Documentation & Audit Trails

Your policies, SOPs, risk assessments, and procedural records are continuously updated using AI-generated content recommendations. The system tracks changes, maintains version control, and ensures complete traceability, offering a single source of truth for auditors, regulators, and internal teams. Whether you're preparing for a SOX, ESG, or GDPR audit, your documentation is always ready and fully aligned.

Banking & Capital Markets Process Management

Consistency

Empowers you with the capabilities to offer consistent service levels across all products and services.

Accountability

Allows you to maintain accountability with customers and ensure flawless reputation management.

Compliance Audit

Remain prepared for compliance audits without requiring investment of time, effort or manpower during the period before audit.

Maximize Transparency

Lets you maximize transparency and thus ensure that trust in your business grows year after year.

Standardization

Enables standardization of critical processes, which makes it simple, easy and error- free for new employees to step seamlessly into key roles without compromise to service efficiency or quality.

Workflow Management

Helps you manage workflow, allocate work over the best resources and maintain a productive environment within the institution while ensuring that quality management is always top priority.

Compliance Management

Support in managing compliance requirements with ease even if with insufficient turnaround time to implement new regulations or standards in a complex business context.

"

The Importance of Governance and Compliance

In today’s high-stakes banking environment, governance and compliance are not just regulatory checkboxes, they’re competitive differentiators. Interfacing’s BPM platform helps financial institutions adapt to evolving regulations like Basel III, IFRS, and ESG standards while driving continuous process improvement. By digitizing controls and automating approvals, banks can ensure transparency and audit readiness across all departments.

"

"

Key Challenges

Banking institutions must stay agile in a highly regulated and competitive global market. However, inconsistent international regulations—combined with rising customer expectations—create operational and compliance complexity. Interfacing empowers banks to standardize processes across jurisdictions and respond quickly to regulatory changes with AI-driven process updates and integrated risk visibility.

"

"

Needs

Banks need intelligent systems that support collaboration, regulatory compliance, and operational agility. Interfacing’s Enterprise Process Center (EPC) enables real-time process definition, automated resource allocation, and low-code workflow design. This foundation ensures banking institutions can launch new services, maintain customer service levels, and scale governance practices—without compromising efficiency or compliance integrity.

"

Trusted by Customers Worldwide!

More than 400+ world-class enterprises and management consulting firms

CONTACT US

Request Free Demo

Document, analyze, improve, digitize and monitor your business processes, risks, regulatory requirements and performance indicators within Interfacing’s Digital Twin integrated management system the Enterprise Process Center®!