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Case Studies

BPM Case study-SFPUC

The San Francisco Public Utilities Commission (SFPUC) implemented a business process management and workflow solution to drive change efforts across its organizations.

BPM Case Study - GCC

E-commerce takes the proper steps to move towards a Service Oriented Architecture (SOA) to maximize the flexibility of their IT structure.

BPM Case Study - Telcom

A world leader in communications strives to streamline their customer billing system.

BPM Case Story - Stuart Wright

Process Management Maintains Clear Workflows for Knowledge Sharing in Oil & Gas Well Engineering Industry

BPM Case Story - Equifax

BPM helps Equifax align its global operations...

BPM Case Story - Clear Channel Communications

Business Process Management (BPM) and Service Oriented Architecture (SOA) enables mega media transaction...

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News rss

Interfacing Joins the Canadian Trade Mission to Dominican Republic and Costa Rica as BPM & GRC gain momentum in Latin America


Interfacing Technologies will participate in Canadian trade mission to respond to a growing demand in Latin America for BPM and GRC solutions

San Francisco Tackles Baby Boomer Retirement Effect and is Selected as a Finalist for the Global Awards for Excellence in BPM-Workflow

Business process management is key to stay productive while undergoing a generation swap

Interfacing's customer is finalist in 2009 Global Awards for Excellence in BPM and Workflow

Governmental institution is recognized in Global Awards for Excellence in BPM and Workflow.

Interfacing Partners with PRIME PMG to Drive BPM Solutions in Australia

Interfacing and PRIME PMG partnership unites business strategists and technologists together with a shared set of tools to accomplish common goals.

BPM initiatives instill Best-in-Class Performance; report concludes

The Aberdeen Group released a report that concludes that "companies that have developed the organizational maturity and are leveraging the right tools for Business Process Management (BPM) are generating more robust, flexible, and agile business processes."

The SFPUC shares BPM best practices at the 2009 WEFTE Conference

The San Francisco Public Utilities Commission (SFPUC) successfully implemented a business process management and workflow solution to face the challenge of losing 20% of its utility workers in 2009.

epc6

Risk

Risk Assessment and Risk Management

Risk Assessment and Risk Management are essential to corporate governance: Understanding and managing risk is an inherent part of the business process. In order for your company to survive and maintain a competitive advantage, it must take planned risks that will be rewarded with profit and growth. By confronting the risks that await your company before they become a threat, you gain the clarity to formulate effective controls that will offset the danger that they pose. With compliance initiatives such as the Sarbanes-Oxley Act (SOX), BASEL II, and ISO, it has become imperative that a company models its controls to ensure a transparent audit trail. Without an effective tool to help manage risk and controls, the compliance audit process becomes an obstacle to your business.

How Risk Management can help: Risk management allows business owners to include risks in their business strategy. By conceiving of the risks related to business activities, your company can focus on preventative rather than reactive risk management. By looking at risk management in terms of processes, a business can use known risks to its advantage, while offsetting the threat that they pose with specific controls. Risks no longer become threats, but planned activities in the business process. This brings the added benefit of maintaining a clear repository of risks and controls and how they are related to the business process management along the dimensions of time and ownership. Coupled with a reporting tool, your company can achieve compliance with as little hassle as possible.

Risk Assessment and Risk Management

Interfacing’s Enterprise Process Center (EPC) 5.0 is a Business Process Management (BPM) tool that allows your company to manage risk as it relates to business processes.

 

It is often difficult for employees involved in their daily activities to understand what role they play in a company hierarchy. BPM allows business users to map company processes, allowing for more open communication and understanding within your company. By making shared goals explicit through BPM, your company can work together more actively.

The new Risk Module for EPC 5.0 augments the standard BPM tool with a comprehensive risk and control mapping engine. Potential risks can be assigned to specific processes, where they are in turn related to controls. This gives employees the ability to understand what risks will be encountered during their activities, and what measures must be taken to ensure that the risk poses no threat to the enterprise or compliance.

Business Process Management: A Better Understanding By mapping processes with risks and controls in EPC 5.0, you get an accurate picture of how your company operates, and of how these operations must be improved. Bottlenecks in workflow occur when processes are implemented poorly, leading to poor performance and reduced profit. Improperly assigned controls and unanticipated risks arise when a company has a poor understanding of what it is doing. BPM allows a company to understand itself. With EPC 5.0 and the new Risk Module, your company can gain a better understanding.

Many static programs can be used to track risks and achieve compliance, but they are difficult to update and the data remains abstract. Integrated solutions like Interfacing’s EPC 5.0 allow you to create a dynamic process view of your company and the immediate risks associated with each process. The flexible graphical user interface allows for clear organization of risks and controls, presenting risks as objects within processes, and not as abstract data.

The EPC further emphasizes a collaborative and dynamic environment through discussion forums and automatic email that presents relevant information to employees through their inbox. This enables key resources to stay in touch with what risks are active, and with what controls must be implemented. Test schedules and automated reports can be drawn up at the click of a button to allow for quick decision making and auditing processes. Owners are assigned to maintain controls, ensuring that your company can operate with the confidence that all relevant resources are informed of their priorities and understand their goals.

Interfacing uses the industry-standard COSO and COBIT templates for risk assessment, making it easy to integrate the EPC with your existing risk management system.