Please Select contact form.
Linking Processes in the Telecommunications Industry to drive Customer Satisfaction
eTOM is primarily a framework for the analysis and improvement of existing telecommunications processes, with an orientation towards customer support and satisfaction. Business interactions can be facilitated by identifying key touch points and ensuring that the processes that drive them are optimized.
Scope includes all enterprise processes.
Marketing, sales, and billing processes are identified as part of a high-level framework, assuring value in all low level processes.
Operational layers are integrated with e-business processes and encourage customer self-management and online support.
The lifecycle of different processes are managed appropriately based on the specific process being analyzed.
External service providers and process participants are included in the framework.
Companion to ITIL within the telecom industry.
The eTOM business process framework (Enhanced Telecommunications Operations Map) is a guide to best practices for business process management in the telecommunications industry. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. eTOM Framework is a Business Process Framework that describes these interactions down to the activity level, with different orientations and three major process areas:
The eTOM framework also includes cross-functional views that show how process components span horizontally across an enterprise. This allows for greater detail in interpreting process interaction across the organization.
All TM Forum eTOM requirements can be managed within the Enterprise Process Center (EPC) platform, with the flexibility to customize the framework to your organizational needs. Cross-functional value streams are easily identified through EPC’s dynamic reporting and automatic process view generation. EPC supports the implementation of process controls and automatic audits in order to ensure that the eTOM framework is extended to all levels of your telecommunications processes. Enterprise Process Center is recommended by Gartner in its Enterprise Business Process Analysis (EBPA)
The current industry standard for telecom process frameworks, eTOM, has been a valuable resource, but the increasing diversity and complexity of today’s business requires something more. Looking to optimize efficiency and deliver stronger value to shareholders, and driven by a major technology transition, a multinational telecom (Telco) firm has been pursuing external expertise to improve and consolidate their core business processes from a customer-oriented perspectiv
With over two decades of AI, Quality, Process, and Compliance software expertise, Interfacing continues to be a leader in the industry. To-date, it has served over 500+ world-class enterprises and management consulting firms from all industries and sectors. We continue to provide digital, cloud & AI solutions that enable organizations to enhance, control and streamline their processes while easing the burden of regulatory compliance and quality management programs.
To explore further or discuss how Interfacing can assist your organization, please complete the form below.
• Gain real-time, comprehensive insights into your operations.
• Improve governance, efficiency, and compliance.
• Ensure seamless alignment with regulatory standards.
• Simplify quality management with automated workflows and monitoring.
• Streamline CAPA, supplier audits, training and related workflows.
• Turn documentation into actionable insights for Quality 4.0
• Build custom, scalable applications swiftly
• Reducing development time and cost
• Adapt faster and stay agile in the face of
evolving customer and business needs.
The AI-powered tools are designed to streamline operations, enhance compliance, and drive sustainable growth. Check out how AI can:
• Respond to employee inquiries
• Transform videos into processes
• Assess regulatory impact & process improvements
• Generate forms, processes, risks, regulations, KPIs & more
• Parse regulatory standards into requirements
Document, analyze, improve, digitize and monitor your business processes, risks, regulatory requirements and performance indicators within Interfacing’s Digital Twin integrated management system the Enterprise Process Center®!
More than 400+ world-class enterprises and management consulting firms