What is Business Process Management (BPM)?

What are Business Processes? A business process is a series of activities or tasks that produce a specific outcome. For instance, the process of filling a customer order involves several related tasks.   In many companies, business processes are informal and undefined. This often creates inefficiencies and bottlenecks when there is confusion as to employee responsibilities and company procedures.

What is Business Process Management (BPM)?

Business Process Management (BPM) is a holistic, top-down management approach that focuses on optimizing business operations to maximize customer satisfaction. With its strong emphasis on continuous process improvement, BPM gives firms the flexibility to quickly respond to changes in the competitive landscape.

• BPM is process-centric. It involves organizing the business around clearly defined and documented processes and managing process lifecycles. 

• BPM promotes continuous process improvement. It involves monitoring process performance in order to identify and eliminate inefficiencies. The business process lifecycle refers to the cyclical phases of process management. Once designed and deployed, processes are continuously monitored and improved

• BPM is multi-dimensional. It involves defining and managing the relationships between people, processes, and IT systems.

Software Makes it Simpler: Business Process Management Software (BPMS)

Large-scale BPM initiatives are supported by technology. Business Process Management Software (BPMS) allows firms to define their processes and manage the entire process lifecycle. It can store content related to individual tasks and publish it to the web for enterprise-wide access. Click here for more information on Interfacing’s BPM suite, the Enterprise Process Center® (EPC).

Business Process Management Resources

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