Interfacing

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Discover how Interfacing can help make your business better

Consulting for Technology Industry Process Management

Toda organización aspira a maximizar el valor empresarial de las TI. El CIO tiene la difícil tarea de alinear las TI con el negocio para crear ventajas estratégicas, manteniendo los costes bajo control. En cualquier situación en la que se requiera un lavado de cara operativo para cumplir los objetivos empresariales desde TI, el BPM puede ser inestimable. Al delinear los flujos de trabajo, automatizar las tareas humanas, supervisar el rendimiento y vincular los procesos a los resultados deseados, el BPM puede lograr un equilibrio óptimo entre coste y calidad.

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Are you looking to improve your time to market?

If your technology product or service offerings are struggling to adjust to the needs of the market, BPM Technology can help in two ways. One is by eliminating or reducing costs of re-work. The other is by minimizing the time taken to bring new products/services to the market.

Enterprise Process Center® also removes errors and allows employees to work smarter by automating repetitive tasks, managing logistics and handling rudimentary processing. By removing variance from work processes and making them more consistent, our solution helps organizations do their best work.

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Can you tackle compliance requirements more easily?

Achieving compliance is one of the biggest challenges facing technology organizations. Typically, risk and compliance initiatives are carried out by an internal audit team or an appointed compliance officer. An issue with this isolated approach is that it often fails to make a connection between compliance issues on the one hand and business processes on the other. By integrating BPM and compliance initiatives, organizations can address the gap between the way that processes are believed to work and how they actually work.

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Are you keeping up with exponentially growing technology?

The fast-evolving technology industry is being transformed by disruptive technologies such as cloud computing, big data, mobile platforms, Internet of Things and machine-to-machine (M2M). Organizations are rethinking their hierarchical models and business architecture. The IT-business relationship is becoming more complex. The need to reframe corporate strategies and make radical changes to IT infrastructure has only increased the importance and usefulness of workflow management.

The value of Enterprise Process Center® in today’s competitive and dynamic business environment is clear. The award-winning end-to-end BPM suite drives up operational performance, supports continuous improvement, and helps maintain a flexible organizational model. When you want enterprise and technology infrastructure to keep pace with digital change, Enterprise Process Center® is the enabler you can rely on.

CEOs gearing up to implement organizational growth initiatives turn to CIOs in helping achieve and maintain the growth momentum through enterprise-wide BPM strategies. Technology organizations are leveraging BPM tools not just for process efficiencies or cost savings but bigger goals like increased revenue and competitive differentiation. By providing greater visibility into organizational performance, Enterprise Process Center® can help you identify process problems proactively and ensure that they map to the established business objectives.

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Technology Industry Process Management

Reduce re-work costs

Eliminate or reduce costs of re-work with BPM.

Save time

Minimize the time taken to bring new products/services to the market.

Automate Tasks & Processes

Removes errors and allows employees to work smarter by automating repetitive tasks, managing logistics and handling rudimentary processing.

Consistent Processes

Remove variance from work processes and making them more consistent, our solution helps organizations do their best work.

Continuous Improvement

Drives up operational performance, supports continuous improvement, and helps maintain a flexible organizational model.

Proactively Identify Problems

Identify process problems proactively and ensure mapping to the established business objectives.

CONTACT US

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Document, analyze, improve, digitize and monitor your business processes, risks, regulatory requirements and performance indicators within Interfacing’s Digital Twin integrated management system the Enterprise Process Center®!

Integration

Discover how we helped other Companies succeed

Lo que dicen nuestros clientes importa

Nuestros testimonios

Orange

Jean-Luc Heloin, Project Director, Orange Business Services

“EPC was the only tool that answered the project’s needs and requirements. We are rolling out corporate-wide to over 300 modelers & 120K employees!”

Pepsi-Cola

Control Officer Team, Pepsi-Cola

“Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.”

Pepsico

Richard Hughes, Director of Finance, Pepsico

“The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization”

Price water house Coopers

Alfonso Velázquez Tavira, PWC BAS Manager, PricewaterhouseCoopers

“EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years. We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation. All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.”

Prospera

Michelle B, Technical Writer

“I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. Great support during planning phase and project manager worked with our team during development. Any questions we had during the project were answered promptly and if we have questions now, we reach out to the support team.”

Qnet

Oscar M. Erickson, Information Technology Services Specialist

The best application for management This system is simple and easy to use with unique features that make this application a vital tool for any management of any company, thanks to its integral functions allows to have a complete overview of the performance of each area of ​​the company, has a friendly interface that facilitates its use and adaptability quickly and safely.”

Rema Tip Top

Corey Lynch, Business Improvement & Compliance Manager, Rema Tip Top

“The automated monitoring feature of the SOP module bridges the gap between ongoing process management and procedural associated documents and is a great aid for compliance purposes, which constantly require up to date information.”

Royal Australian Air Force

Warren Harrison, Business Improvement Manager, Royal Australian Air Force

“The EPC allowed our people to show their processes in an easy to understand format. It fits perfectly with the ISO process approach. Auditors understood the method very easily.”

San Francisco Public Utilities Commission

Andrea Pierce, Business Applications, San Francisco Public Utilities Commission

“Enterprise Process Center is easy to use, requiring little or no training for rollout, therefore, lowering resistance especially by our non-tech employees. It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.”

SGI

Laura - Executive Sponsor in Insurance

Excellent tool supported by a great team The tool itself is great – for more robust than what I initially imagined. What I like best is that there is a team at Interfacing that supports us in establishing best practices for using the tool. We are using Interfacing to document the dependencies from an architecture stand point, as well, to do analysis on process models.”

Stuart Wright Pte Ltd.

Colin Stuart, Senior Well Engineer, Stuart Wright Pte Ltd.

“In the midst of working on a project, any of us well engineers may require replacement for a number of reasons. The replacement engineer will be thrown in the middle of a project, and may not be able to understand the project state. However, with the help of the EPC process maps, the replacement will be able to quickly gain a clear understanding of the project. He just has to know where the work left off and look in the EPC to follow-up on the next step. As such, it doesn’t matter who the person is doing the work; as long as the process is mapped out, the skills are there, and any relevant person can follow through on the entire project. We have found the right tool to make our company a leading-edge consulting engineering business; we even incorporated EPC process shapes in our logo.”

Tennant Company

Tennant Company Team

“We are very impressed with EPC’s functionality and ease of use. We look forward rolling this out across our enterprise.”

Unisys

Mike Hutchinson, VP & General Manager of IMS Worldwide, Unisys

“Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing’s FirstSTEP technology as the one most suited to our initial needs. Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.”

Unisys

Frank Pugh, Director of Global Implementation of IMS, Unisys

“The simplicity that EPC brought to the task made our job much easier and enabled a quick, albeit partial, rollout of our methodology. FirstSTEP® offered a top-down approach to process mapping versus many other solutions that use a complex, cumbersome and abstract bottom-up approach.”

'US' Utility Services

US Spokesperson, 'US' Utility Services

“A key component of the initiative, and a primary tool for the CoE and the business, in general, was a powerful technology that allowed us to model in a collaborative environment and easily validates the work with process owners. Using the Interfacing’s Enterprise Process Center® (EPC), we modeled processes from both an enterprise-wide, value stream perspective and from the day-to-day task perspective. This was crucial not only to our analysis but also for showing value, sustaining executive support and for validating our work with process actors and owners.”

Veridata networks

Alan Bugarin, BPM Business Analyst

“I have used a number of process modeling and document management tools and nothing comes close to Enterprise Process Center in both functionality and ease of use.”

Veridata Networks

Roehl G. Fontanilla, Vice President, Veridata Networks

“Business will always look for ways to improve their processes, but the biggest challenge is to know where to start and how! EPC provides the capability to see the relationships among these processes in a holistic perspective; providing a clear view of areas where improvements can deliver efficiency and realize cost savings.”

VITO management & advise

Vito van der Burg, MENSGERICHTE INTERIM-MANAGER | PROCESSPECIALIST

“EPC is intuitive and easy to use. It is possible to uickly and easily create overview and clarity. Support is very, seems complex, but is not. I can now create overviews in business processes, BPM and QA.”

Alexandru Ioan Cuza University

Laura-Diana Radu, Lecturer Phd

“The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance. When I had questions or problems, the Help Desk responds rapidly and gives me the necessary support.”

Azelis

Jeremie Lauzier, ICT Manager

Really good to produce SOP The product is Online, no software to install and it is powerful. We make better SOP, we have better communication of new processes and a better understanding of the processes.”

Bombardier

David Orcutt, VP & General Manager of Programs and Customer Support, Bombardier Aerospace

“We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP® to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.”

E&Y Central America Inc.

Pablo Arrieta, Partner Advisory Services, E&Y Central America Inc.

“Even if we are aware of other companies that compete with Interfacing we have partnered with them not only because they provide a very competitive set of solutions but also because of a relationship built on trust, collaboration and values that have been tested in the good times but also in the difficult ones.”

Equifax

Global Technologies Operations Office, Equifax

“EPC is robust, intuitive and highly collaborative. EPC is an integral tool to enable the delivery of our Global Service Management Strategy.”

Equifax

Dave McCloskey, North American BSM Leader, Equifax

“EPC is allowing us to fill in process gaps that standard flowchart tools could not.”

Exelon Corporation

Exelon Power Team, Exelon Corporation

“The key benefits of using FirstSTEP® reside in its simple, intuitive-yet-powerful methodology. In a merger situation, ‘best practices’ are crucial. Developing the processes to support those practices is an absolute necessity. The quick learning curve for FirstSTEP® allowed members of our team to rapidly and fully get involved in the shaping of our new process based division. Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performances.”

Exelon Power Team

Blake McLaughlin, Senior Project Manager, Exelon Power Team

“Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performance.”

Freelance Entrepreneur

Armin Fiedler, Senior Project Manager / Management Advisor

“Interfacing offers the full width of an Integrated Management System: full Cloud Solution, Integrates Processes and Documents, Covers all workflow aspects in an IMS, Integrated CAPA and Audit Management, State-of-the-art user experience. In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by regulatory intelligence. I overcome typical issues of traditional QMS like missing change readiness and user acceptance.”

International Air Transport Association (IATA)

Sara ARROUN, Senior Manager Quality & Process Improvement

“Great Service and strong relationship I like how responsive the team is, how fast in providing solutions, and how friendly and approachable they are. They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features. I always get my questions answered. The Live Chat is a great channel.”

ICF

Allan Bachan, Vice President

“EPC is very flexible; intuitive; and little training is required. I am u sing EPC for several consulting projects: Solution Blueprinting for IT projects; Performance Measurement and Management Projects; Operations improvement projects.”

Microsoft

Hisashi Sato, Senior Product Manager Microsoft

“[Interfacing’s BPMN Modeler] gives business users the ability to create sophisticated business models with the ease-of-use that Visio is famous for. It allowed me to create connections between flowcharts and build a multi-leveled process framework in minutes.”

Moreland City Council

Bernard Hoehmann, Business Solutions Architect

“Professional company and very competitive Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. I strongly recommend that you consider Interfacing when testing the market. We will create a process library of our business. We also need to construct a framework that relates business processes to risks, costs, owners and approvers.”