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Digital Integrated Management System

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Connect Process, Quality, Risk, Compliance and Automation in One Governed Platform

Integrated Management System

Fragmented systems create fragmented operations.

Interfacing’s Integrated Management System, IMS, connects business processes, documents, quality events, risks, controls, regulatory requirements, training, performance data and workflow automation within one governed digital environment.

Replace disconnected BPM, QMS, GRC, document control and workflow tools with a shared operating model that improves operational visibility, accountability, audit readiness and continuous improvement.

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What Is an Integrated Management System?

An Integrated Management System brings multiple management disciplines together through shared processes, responsibilities, controls, information and governance.

A digital IMS moves this framework out of disconnected applications, documents and spreadsheets and into one connected software platform.

Interfacing combines:

  • Business Process Management, BPM
  • Electronic Quality Management, eQMS
  • Document and Records Management
  • Governance, Risk and Compliance, GRC
  • Regulatory Management
  • Audit and Inspection Management
  • Training Management
  • Business Continuity Management
  • Enterprise Architecture
  • Low-Code Workflow Automation
  • Process Mining and Simulation
  • Dashboards, Analytics and Reporting

This gives organizations one environment in which to document, analyze, govern, execute and continuously improve how work is performed.

Your Organization Does Not Operate in Separate Modules

Quality, process, compliance and risk are usually managed as separate software categories.

Operationally, however, they are inseparable.

A deviation occurs within a process. That process is performed by specific roles, depends on systems and documents, is governed by controls, and may be subject to regulatory requirements. The resulting investigation may identify a training gap, initiate a CAPA, modify an SOP and require employees to confirm that they understand the change.

When each part of that lifecycle is managed in a different application, teams must manually reconstruct the relationships.

Interfacing’s IMS maintains those relationships within a shared repository. Processes, documents, roles, systems, risks, controls, quality events, regulations, performance indicators and improvement actions are managed as connected business objects.

The result is more than a common menu of software modules. It is a connected model of how the organization operates.

One Connected Operating Model

Interfacing places the business process at the centre of the management system.

Each process can be connected to its:

  • Process owner and responsible roles
  • Policies, procedures and work instructions
  • Regulatory and contractual requirements
  • Risks and controls
  • Systems, assets and resources
  • Quality events and CAPAs
  • Training and competency requirements
  • Key performance indicators
  • Audit findings and evidence
  • Review, approval and change workflows

These relationships create end-to-end visibility across the organization.

When a process, regulation, document, control or system changes, teams can identify related content and affected stakeholders before implementing the change.

This relationship-driven model supports better decisions because users can understand both the individual object and its broader operational context.

Integrated Quality Management

Interfacing’s Electronic Quality Management System connects quality planning, execution, investigation and improvement with the processes where quality issues actually occur.

Quality Event Management

Capture and manage quality events including:

  • Deviations
  • Nonconformities
  • Complaints
  • Incidents
  • Out-of-specification events
  • Audit findings
  • Inspection findings
  • Management review findings
  • Serious breaches

Each event can be associated with the affected process, document, product, supplier, site, risk, control or regulatory requirement.

Audit and Inspection Management

Plan, schedule, conduct and report on internal, external, supplier and regulatory audits.

Findings can initiate quality events, CAPAs, change requests, risk assessments or action plans without manually recreating information in another system.

Supplier and Product Quality

Maintain supplier documentation, specifications, risks, scorecards and corrective actions alongside product, equipment and quality records.

Management Review

Bring quality performance, audit results, risks, CAPA status, training, supplier performance and improvement priorities into consolidated management review workflows and dashboards.

Process and Document Governance

Interfacing connects process management with document control so that procedures are not separated from the work they govern.

Organizations can model and manage:

  • Value streams
  • End-to-end processes
  • Subprocesses
  • Activities and tasks
  • Procedures and work instructions
  • Roles and responsibilities
  • Business rules
  • Systems and data
  • Inputs, outputs and deliverables
  • Risks, controls and performance measures

Process information can be displayed through different views for business users, technical users and operational employees.

Controlled documents can then be linked directly to the relevant process, role, regulation, product, site or system.

Complete Document Lifecycle Management

Manage controlled documents from creation through retirement, including:

  • Drafting and collaboration
  • Review and endorsement
  • Approval and publication
  • Version control and comparison
  • Electronic signatures
  • Employee notifications
  • Read-and-understood confirmations
  • Training assignments
  • Scheduled periodic reviews
  • Revision and change control
  • Archiving and retention
  • Complete audit histories

Instead of asking employees to search through document libraries, the IMS can present the processes, procedures and knowledge relevant to their responsibilities.

Learn more about Document Control and Records Management.

Governance, Risk and Compliance

Interfacing embeds governance, risk and compliance into the operating model rather than managing them as disconnected registers.

Risk and Control Management

Identify and assess risks within the processes, systems, capabilities, assets and organizational units where they occur.

Organizations can manage:

  • Inherent and residual risk
  • Likelihood, impact and detectability
  • Preventive and detective controls
  • Risk treatment and mitigation plans
  • Risk and control ownership
  • Control testing and effectiveness
  • Key Risk Indicators, KRIs
  • Key Control Indicators, KCIs
  • Risk surveys and assessments
  • Risk heat maps and dashboards

The same risk can be evaluated differently based on its operational context. A supplier failure, data loss or regulatory breach may have different likelihood and impact depending on the process, site or business unit affected.

Learn more about Risk, Governance and Compliance.

Regulatory Management

Convert regulations, standards, policies and contractual obligations into manageable requirements that can be linked to affected processes, documents, risks and controls.

When a requirement changes, the IMS can support a governed lifecycle to:

  1. Capture or parse the updated requirement.
  2. Compare previous and revised content.
  3. Identify potentially affected objects.
  4. Assign impact assessments to responsible owners.
  5. Initiate controlled change requests.
  6. Review, approve and publish updates.
  7. Notify and train affected employees.
  8. Retain evidence of completed actions.

This creates a traceable connection between an external obligation and how it is implemented internally.

Learn more about Regulatory Compliance Management.

AI-Assisted, Human-Governed Intelligence

Interfacing uses AI to accelerate discovery, analysis, documentation and improvement while maintaining human review and accountability.

AI-assisted capabilities support use cases such as:

  • Creating initial process and procedure drafts
  • Converting existing documents and images into structured information
  • Extracting processes, roles, systems, risks and regulations from content
  • identifying gaps and improvement opportunities
  • Suggesting potential downstream change impacts
  • Supporting risk and control analysis
  • Finding related or duplicated content
  • Generating forms and workflow starting points
  • Searching governed knowledge conversationally

AI-generated output should not bypass operational governance.

Responsible users remain involved in validating recommendations, confirming applicability and approving controlled changes. Review workflows, access permissions, electronic signatures and audit histories help preserve accountability.

This human-in-the-loop approach allows organizations to use AI to reduce manual effort without treating automated recommendations as unquestioned decisions.

Learn more about Human-in-the-Loop AI and AI Content Creation and Improvement.

Low-Code Workflow Automation

A management system should do more than document how work is supposed to happen. It should help employees execute that work.

Interfacing’s integrated Low-Code Automation Platform enables organizations to create and adapt forms, tasks, business rules and workflows using the information already maintained within the IMS.

Common applications include:

  • Quality events
  • CAPA
  • Change requests
  • Risk assessments
  • Audits and inspections
  • Supplier evaluations
  • Training requests
  • Management review actions
  • Incident reporting
  • Business continuity
  • Approvals and attestations
  • Custom operational workflows

 

Applications can reuse the same processes, roles, resources, documents and master data maintained in the repository.

This reduces the risk of creating isolated low-code applications that automate work without preserving governance, traceability or ownership.

Process Mining, Analysis and Simulation

Documented processes show how work is intended to operate.

Process mining helps organizations understand how work is actually being executed by using system event data to identify process paths, variations and delays.

Interfacing connects mining and analysis with the broader operating model so teams can assess execution within its quality, risk, control and compliance context.

Organizations can examine:

  • Process bottlenecks
  • Delays and cycle times
  • Rework and process variation
  • High-cost activities
  • Control gaps
  • Non-value-added work
  • Resource constraints
  • Training issues
  • Automation opportunities
  • Compliance deviations

Simulation can then be used to test potential changes before implementation.

Teams can compare scenarios involving process redesign, resource allocation, activity timing, cost, workload or other operating conditions.

Learn more about Process Mining and Business Process Simulation.

Dashboards, Analytics and Reporting

A connected management system provides visibility across operational disciplines rather than limiting reporting to individual applications.

Interfacing supports centralized dashboards and reports for:

  • Process performance
  • Quality events and CAPA
  • Risk and control status
  • Audit and inspection results
  • Training and confirmation completion
  • Regulatory and policy changes
  • Supplier quality
  • Management review
  • Improvement actions
  • Objectives and KPIs
  • Business continuity
  • Workflow status

 

Role-based dashboards can provide different views for executives, managers, process owners, quality teams, risk leaders and operational employees.

Because information is connected through a shared repository, users can move from a performance indicator or quality issue to its related process, owner, risk, control, document and corrective action.

This reduces the manual reconciliation normally required to create enterprise-level reports from separate systems.

Govern the Complete Change Lifecycle

Change is where fragmented management systems create the greatest operational risk.

A process may be updated without revising its SOP. A regulatory change may not reach every affected owner. Employees may continue using an obsolete document. A new control may be approved without assigning the required training.

Interfacing supports a governed lifecycle that can include:

  1. A user identifies a required change or improvement.
  2. A change request is created.
  3. The object owner evaluates the request.
  4. Related content and potential downstream impacts are reviewed.
  5. Updates are assigned to responsible contributors.
  6. Revised content is compared with the current version.
  7. Review and approval workflows are completed.
  8. Electronic signatures or attestations are captured where required.
  9. The approved version is published.
  10. Affected employees are notified.
  11. Confirmation or training tasks are assigned.
  12. Completion evidence is retained.
  13. The next periodic review is scheduled.

The same governance principles can be applied across processes, documents, risks, controls, regulations and other managed objects.

Business Continuity and Operational Resilience

Business continuity is more effective when plans are connected to the processes, roles, assets, systems, suppliers and facilities that support critical operations.

Interfacing’s Business Continuity Management capabilities support:

  • Business impact analysis
  • Critical process identification
  • Recovery priorities
  • Asset and system dependencies
  • Disaster recovery planning
  • Continuity plans
  • Disruption response workflows
  • Action management
  • Testing and simulation
  • Offline access to critical operational information

 

By connecting continuity planning to the broader IMS, organizations can assess how disruptions may affect operations, quality, compliance and customer commitments.

Integration and Data Migration

An IMS does not need to replace every transactional application.

It should provide the governed context that connects those applications to processes, roles, controls and responsibilities.

Interfacing supports integration with enterprise systems through capabilities such as:

  • REST APIs
  • Database and master-data connections
  • Middleware synchronization
  • Microsoft 365
  • Microsoft Teams
  • SharePoint
  • Jira
  • ERP and MRO applications
  • SSO and SAML 2.0
  • Identity provider synchronization
  • Excel and Visio
  • BPMN and XML formats
  • External document repositories

 

Migration services can help organizations transfer processes, documents, metadata, historical versions and related information from legacy platforms into the connected repository.

Learn more about Data Migration and Integration.

Build a Digital Twin of Your Organization

Interfacing’s IMS provides the governed operational foundation for a Digital Twin of an Organization.

A DTO is not simply a process diagram or dashboard. It is a connected digital model of how the organization delivers value, deploys resources, manages risk, responds to change and measures performance.

The IMS connects:

  • Processes and tasks
  • Capabilities and resources
  • Human and digital roles
  • Systems and assets
  • Products, services and deliverables
  • Risks and controls
  • Regulations and policies
  • Quality events
  • Performance indicators
  • Customers, suppliers and other stakeholders

 

Operational and performance data can then be applied to this model to understand dependencies, investigate problems, test scenarios and support decisions.

The IMS governs the organization’s operating model. The DTO makes that model measurable, analyzable and responsive to change.

Designed for Regulated and Operationally Complex Organizations

Interfacing supports organizations that must balance operational improvement with governance, quality and regulatory accountability.

Common industries include:

  • Life sciences and pharmaceuticals
  • Medical devices
  • Aerospace and defence
  • Airlines and aviation
  • Manufacturing
  • Energy and utilities
  • Banking and financial services
  • Government and public sector
  • Transportation and logistics
  • Technology and telecommunications

The platform can support multiple standards, frameworks, business units, languages, sites and regional variations within one governed environment.

Configuration, implementation and validation requirements will depend on the organization’s industry, intended use and regulatory obligations.

The Interfacing Advantage

One Connected Platform

Bring BPM, QMS, GRC, document management, business continuity, enterprise architecture and low-code automation into one management environment.

Process-Based Governance

Connect requirements, quality and risk directly to the processes where obligations are implemented and work is performed.

Reusable Information

Maintain information once and reuse it across processes, documents, workflows, dashboards and applications.

End-to-End Traceability

Follow the relationship from a regulation or quality event to the affected process, owner, document, risk, control, action and evidence.

Configurable Workflows

Adapt forms, rules, approvals, dashboards and applications to the organization’s operating and regulatory requirements.

AI-Assisted Analysis

Accelerate discovery, documentation and impact analysis while preserving human review and controlled approval.

Continuous Improvement

Connect process analysis, quality events, CAPA, risks, controls, performance indicators and improvement actions within one closed-loop system.

Integrated Visibility

Connect processes, quality, risk, compliance, documents and performance data to provide one clear view of how the organization operates. This fits naturally in the bottom-right position and avoids repeating the existing “One Connected Platform” message.

Replace Tool Sprawl With a Governed Operating Environment

An Integrated Management System should do more than place separate modules under one product name.

It should connect the processes, people, systems, documents, controls and decisions required to operate the organization.

Interfacing provides a shared digital environment for managing process, quality, risk, compliance and improvement as one connected system.

Discover more

Integrated Management Solution (IMS)

Modeling &
Documentation

Analysis &
Improvement

Collaboration
& Governance

Policies &
Procedures

Risk &
Control

Document &
Knowledge

Strategy &
Performance

Audit &
Compliance

Master Data
& Data Governance

Rapid Application Development

Generate a Process Map in a Few Clicks
Discover the power of our feature as it effortlessly generates detailed end-to-end process map.

What do we mean by “end-to-end”? The A.I. takes care of automatically creating processes that include:

  • Flow objects
  • Materials
  • Annotations
  • Assigned responsible roles
  • Flow Object Descriptions

This streamlined process ensures a comprehensive representation of your workflow, saving you time and effort.

Elevate Your Operations: Bridging Gaps, Enhancing Efficiency
Immerse your organization in the transformative capabilities of our AI system. It delves deep into your existing processes, unveiling previously unnoticed gaps, inefficiencies, and errors.

With the power of AI, your documentation takes on a dynamic life, consistently evolving and adapting to the ever-changing business landscape. It’s not just documentation; it’s a living entity that grows with your business.

Quick and Tailored Content on Demand

 

Imagine effortlessly obtaining fresh, tailor-made documentation to meet your specific needs, infused with your unique best practices, operating systems, and country-specific requirements.

Organizations can automate the creation of:

  • Step-by-step guides
  • Rule and System descriptions
  • Policies
  • Documentation templates

Step into a new standard in documentation creation, where customization converges with automation.

 

Elevate Your Documentation: AI’s Seamless Upgrade from Outdated Content

Explore the incredible capability of our AI to smartly enhance your outdated content, creating a strong foundation for fresh and improved documentation.

Our AI ensures you don’t need to reinvest when making the move from the old to the new, saving time and resources without compromising quality.

Precision Automation for Regulatory Compliance

Extend the capabilities of Interfacing’s AI system beyond process creation to ensure precision automation in regulatory compliance, risk management, and control libraries.

Automatically identify regional and industry-specific compliance needs, create comprehensive risk registries for assessment, and generate dynamic control libraries for enhanced governance.

With precision and automation, our AI system paves the way for a robust and resilient business environment.

Empowering Proactive Risk Management

Unlock the power of Interfacing’s AI system as a proactive shield for risks and controls. In a world where manual procedures often lead to non-compliance risks, our AI acts as a shield against such issues.

By proactively advising users of potential compliance conflicts, it ensures your processes adhere to regulatory standards.

The AI not only digitizes activities, eliminating redundancies but also becomes a guiding force in risk management and control libraries.

Why Choose Interfacing?


With over two decades of AI, Quality, Process, and Compliance software expertise, Interfacing continues to be a leader in the industry. To-date, it has served over 500+ world-class enterprises and management consulting firms from all industries and sectors. We continue to provide digital, cloud & AI solutions that enable organizations to enhance, control and streamline their processes while easing the burden of regulatory compliance and quality management programs.

To explore further or discuss how Interfacing can assist your organization, please complete the form below.

Documentation: Driving Transformation, Governance and Control

• Gain real-time, comprehensive insights into your operations.
• Improve governance, efficiency, and compliance.
• Ensure seamless alignment with regulatory standards.

eQMS: Automating Quality & Compliance Workflows & Reporting

• Simplify quality management with automated workflows and monitoring.
• Streamline CAPA, supplier audits, training and related workflows.
• Turn documentation into actionable insights for Quality 4.0

Low-Code Rapid Application Development: Accelerating Digital Transformation

• Build custom, scalable applications swiftly
• Reducing development time and cost
• Adapt faster and stay agile in the face of evolving customer and business needs.




AI to Transform your Business!

The AI-powered tools are designed to streamline operations, enhance compliance, and drive sustainable growth. Check out how AI can:
• Respond to employee inquiries
• Transform videos into processes
• Assess regulatory impact & process improvements
• Generate forms, processes, risks, regulations, KPIs & more
• Parse regulatory standards into requirements

Learn more about EPC's AI Use Cases
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Document, analyze, improve, digitize and monitor your business processes, risks, regulatory requirements and performance indicators within Interfacing’s Digital Twin integrated management system the Enterprise Process Center®!

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More than 400+ world-class enterprises and management consulting firms