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The Official Introduction to the ITIL Service Lifecycle
This
official introduction is your gateway to ITIL. It explains the basic
concept of IT Service Management and the place of ITIL, introducing the
new lifecycle model, which puts into context all the familiar ITIL
processes from the earlier books. This title introduces ITSM and ITIL,
explains why the service lifecycle approach is best practice in today's
ITSM, and makes a persuasive case for change. Click here to order
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How Is ITIL Organized?
ITIL is organized into five core publications, that revolve around the
service lifecycle. These provide best practice guidance for an
integrated approach to IT service management.
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The ITIL Service Strategy Book
Service
Strategy is the first volume in the IT Infrastructure Library, and
aligns both business and information technology (IT). In addition to
relating to the other four core volumes, it focuses each element of the
service lifecycle on the customer outcome. Click here to order
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The Entire ITILv3 Library
The five ITIL volumes can be purchased individually or together within a discounted
package.Click here to order
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The ITIL Service Design Book
Service
Design is the second volume in the IT Infrastructure Library. This
volume provides guidance on the development and maintenance of
information technology policies, documents, and architectures for the
design of IT ssrice solutions/processes. This includes a range of
modeils, including outsourcing and insourcing. Click here to order
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Learn or request more info about Interfacing’s ITIL process framework library and ITIL software.
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The ITIL Service Transition Book
Service
Transition is the third volume in the IT Infrastructure Library. It
describes the long term change and release management concepts and
practices, offering guidance on transition into a business environment.
Click here to order
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The ITIL Service Operation Book
Service
Operation is the fourth volume in the IT Infrastructure Library. It
explains the activities required to enable day to day operational
'excellence'. It embraces many of the disciplines defined within the
previous verion of ITIL. Click here to order
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The ITIL Continual Service Improvement Book
Continual Service Improvement is the fifth and final volume in the IT
Infrastructure Library. It embraces service quality in the context of
continual improvement, and also deals with the service retirement
scenario. Click here to order
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